Distinctive-Decor.com is a locally owned and operated retail business proudly serving the internet community since 1999. Our retail showroom is located on Main Street in historic downtown Duncan, Oklahoma. Our goal is to consistently provide our customers with a unique selection of quality merchandise while providing exceptional personal service. We offer a wide variety of tableware, tea ware, kitchen wares, home accents and collectibles from established brands as well as contemporary and up-and-coming designers. Our products are priced competitively and shipped quickly. You will find our customer service representatives to be friendly, knowledgeable and genuinely concerned that your shopping experience be easy and enjoyable.
We are authorized dealers for all of the product lines we carry and ship all merchandise in its original packaging whenever it can be transported safely this way. Please give our company a try - we hope to add you to our growing family of repeat "first name basis" customers!
Address: 901 W. Main St. - Duncan, OK 73533
Post Office Box: PO Box 957 - Duncan, OK 73534
Telephone: 1-580-252-9494
Toll Free: 1-866-96-DECOR (1-866-963-3267)
Fax: 1-580-252-0744
Email: info@distinctive-decor.com
We take great pride in our business and are delighted to help you with any questions or other concerns you may have.
Our telephone hours are Monday - Friday 8 AM - 5 PM CST.
Our retail store is open Monday - Friday 10 AM - 5:30 PM, Saturday 11 AM - 3 PM CST.
Our store is located on the NW corner of 9th and Main in historic downtown Duncan, Oklahoma.
FREQUENTLY ASKED QUESTIONS:
* How soon will you ship my order?
Orders are processed from 9:00 am to 1:00 pm CST each business day. Orders placed before 1:00 pm M-F generally leave our warehouse the same or next business day. If something is not in stock we will email you right away. Backorder times vary by manufacturer, but generally do not exceed 14 days. Some items are shipped directly from the manufacturer. These orders generally ship within 1 - 5 business days.
* How will you ship my order and how can I track my package?
Most orders ship via UPS Ground. You will receive an email with the UPS tracking information for your shipment the afternoon it leaves our warehouse. For a limited time we are offering FREE UPS GROUND SHIPPING on all orders of $150 or more. UPS 3 Day, 2 Day and Overnight service is also available. Please visit our shipping page for shipping rates and additional shipping information. http://www.distinctive-decor.com/shipping-info.html
* Will sales tax be added to my order?
Sales tax is only added to orders shipped within the state of Oklahoma. Our local sales tax rate is 8.55%.
* What if I want to return an item?
We are confident that you will be pleased with our merchandise, but if you are not satisfied with your purchases for any reason, all non-perishable items may be returned within 30 days for an exchange or refund. Please email us to let us know that you will be returning an item, and make sure to pack all returns carefully (preferably in original packaging) and include your order number. We will issue a credit to your credit card for the merchandise returned unless you request a different form of compensation. If you received free shipping for your order the actual shipping costs will be deducted from your credit amount. A 15% restocking fee will be charged for all returns of $500 or more. Please note that it is the purchaser's responsibility to ensure goods are packed adequately to avoid damage in transit. Please make sure to insure the package with the carrier for your protection. Returns must be received in new condition. In the event of breakage, no credit will be issued.
* What if my order arrives damaged?
We pack all orders very carefully, but occassionally damage occurs during transit. If your merchandise arrives damaged please call or email us immediately. We will report the damage to UPS and send a replacement item as soon as possible. Please do not discard the damaged item(s) or the packaging materials for at least 7 business days from the time you report the damage. UPS may decide to pickup the package or may contact you to set up an appointment to inspect the damaged merchandise during this time.
* Do you ship internationally?
Yes, we have partnered with a trusted third-party company, iShopUSA to fulfill orders for our international customers. Simply put any items you wish to purchase in your shopping cart and choose the "international checkout" option. The items will automatically be transferred into an iShopUSA cart. You may pay with international credit cards, PayPal and bank wire transfers. iShopUSA will process your payment and guarantee delivery. iShopUSA ships to over 200 countries and APO and FPO addresses. Once your order is completed, all inquiries should be directed to the iShopUSA Customer Service Department.
